Frequently Asked Questions

• Registration

  When can I get my Serial Number?
  Your Serial Number will be obtained immediately after your payment.
• What if I have paid for the program, but still not received the serial number?
  Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please Contact Us at support@speedmp3downloader.com. We guarantee an answer within one business day at the very most!
  
  Is it allowable to use the serial number on two computers?
  Please note that one SN could be only used on one computer at the same time. If you want to use it on the second computer, I'm afraid that you should buy a new SN or uninstall the program from the current computer then install it on a new PC and activate it using your SN.
• What if I lost the serial number?
  If you lost your serial number, please do not worry and feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc to support@speedmp3downloader.com. We will send you the serial number within 1 business day after receiving your request email.
   

• Order Assistance

  What's new with Speed MP3 Downloader full version?
  With free trial version you can download 5 full length songs, then only 50% of each song. But if you get an SN(serial number), you can download full length songs with no limitation. And you will also have higher quality music with 320Kbps bit rates. besides, it will also support advanced search.
• How do I know my order is secure?
  We understand your concern for having your personal information secure. All Payments are processed through PayPals & Plimus secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.
• How to order it?
  Secure Online Ordering - Recommended
  Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.

• Payment & Refund

  How much does it cost?
  Now it is available for at lowest $29.95 USD. If you're not ready to buy, you can download and try it for free.
  
  Do I need to pay for updates?
  NO. Your SN takes you the bonus of freely download the latest software version for good.
• Do you have a refund policy?
  If you are not satisfied with the product, then let us know within 30 days of purchase, and we will give you a full refund.
• When can I get my money back?
  It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

• General Information

  Is Speed MP3 Downloader safe to use?
  It has been tested as free of spyware, adware, viruses and trojan Horses, and does not come bundled with any additional software of any kind.
• Can I find the newest released singles?
  Sure, you can get almost any music you want, no matter latest or classical songs. If you can't find the music you want, please try again in one or two days. New songs appear on the Internet almost every minute; you’ll definitely find the latest music that you desire!
• Is that legal?
  To begin with, this is not a Peer-to-Peer program. As a search engine we only index tracks already on the websites. That means we don't host any music, so is totally legitimate.
  
• When can I get a reply?
  Your issue will be routed to the appropriate representative. In most cases we will get back to you within 1 business day!

• Technical Troubleshooting

  How to download songs?
  First you should input the name in the search bar. Then click on the "Download" button to start downloading. That's it!
• In which file format the downloads is to be?
  Music files are in the standard MP3 file format and can be played by any portable devices such as iPod, iPhone, etc.
• How many tasks it could run at the same time?
  For its utmost, you can download 10 mp3 files simultaneously.
• What is a bitrate? At what bitrate are Speed MP3 Downloader MP3s encoded at?
  Bitrate is the number of bits per second used in the encoding process. A higher bitrate (a.k.a encoding rate) usually means a larger size file and higher quality sound. Speed MP3 Downloader could offer as high as 320 CBR (Constant Bit Rate).